Frequently Asked Questions

Below you'll find some helpful information regarding shopping with us here at Tam's Treasures. If for any reason you cannot find the help you need, or an answer to any question you may have, please feel free to get in touch.
 

£10 OFF when you spend over £100!

Site Security

Payment Methods Accepted

How to order? and How to find account?

Delivery to the mainland United Kingdom

DUE to the Coronavirus the warehouse is working on fewer staff to allow for the social distancing rules. Orders are being dispatched and we're attempting to get them to customers within 3-5 working days however; there may be a slight delay beyond this depending on Royal Mail and the speed in which they are delivering.  We thank you for your patience and for supporting small businesses! Stay safe!

Delivery to Europe & Outside the United Kingdom

Returns & Exchanges

Post Office Returns

Missing Orders

If you have received a dispatch email from us, and it's been longer than 7 working days, please contact us if you believe your order is missing. In most cases, delivery will have been attempted while you were not in. If your order is bigger than your letterbox it is quite likely it is now at your local sorting office. Unfortunately, a card is not always left.

Complaints Procedure & Leaving Reviews

In the unfortunate event you have a complaint, please contact us immediately by telephone or email and state your problem. Unfortunately, mistakes do happen and we will do everything we can to help correct it.

To leave a product review, find the product and just below the photo is a link to leave the product review. Once you have left a review please contact us and let us know you did and we will give you a 5% off discount code just to say thank you for taking the time to leave a review.   The review good or bad will need to be accepted by us before it is displayed. This is simply to keep spammers off our site.

The Mountain® - America's Greenest T-Shirt Company™

 The Mountain® T-Shirts

How do I find a product on your site?

When using the search box at the top of the website you can either use a product code (if you know it) or the specific name.  Please bear in mind if you type in Lion T-shirt you will get all t-shirts because you used the word "T-shirt" in your search.  If you want to find only lion t-shirts then simply type in "lion".   Also be very careful with spelling as an incorrect spelling will not product a result.   If you're looking for a kids t-shirt simply type in kids.  

Still can't find something? Use the live chat, or contact us page and we'll be happy to find it for you. 

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How do I see my Loyalty Points?

Spending Loyalty Points

Loyalty Points Terms & Conditions

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