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Our Terms & Conditions

Access to and use of this website and the products and services available through this website are subject to the following terms, conditions and notices (the "Terms and Conditions"). By using this website, you are agreeing to all of the Terms and Conditions, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions.

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Cookies are small amounts of data sent to your web browser by a web server. They cannot harm your machine in any way as they are small text files with simple information in them. You can see them as small text files inside your 'Temporary Internet Files' folder. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site.

You may experience problems with our site when you try to buy items. These are usually to do with how you have set up your security settings in your web browser. If you have set your security settings to 'high' you have disabled cookies. Our site uses cookies to provide some features such as the shopping basket and customer accounts.

You can add www.tamstreasures.co.uk to your list of trusted sites to ensure the site displays correctly as you browse. Should you wish to turn off cookies in your browser, your browser's help menu should tell you how to do this, but this will, of course, affect some of the features of our site and therefore your shopping experience.

We also use cookies for research. This is used with Google Analytics, and ekmpinpoint, which doesn't identify you in anyway. It just shows us how customers came to the site, what pages were viewed and searched for. This allows us to see what products and pages on our site are popular, and what search terms people are using to find our site. This will allow us to use better search terms so customers can find us easier.

For more information on cookies, visit the official ICO website at www.ico.gov.uk, www.aboutcookies.co.uk or www.whatarecookies.com
 

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Returns & Exchanges

Post Office Returns Missing Orders

If you have received a dispatch email from us, and it's been longer than 7 working days, please contact us if you believe your order is missing. In most cases, delivery will have been attempted while you were not in. If your order is bigger than your letterbox it is quite likely it is now at your local sorting office. Unfortunately, a card is not always left. Complaints Procedure & Leaving Reviews

In the unfortunate event you have a complaint, please contact us immediately by telephone or email and state your problem. Unfortunately, mistakes do happen and we will do everything we can to help correct it.

To leave a product review, find the product and just below the photo is a link to leave the product review. Once you have left a review please contact us and let us know you did and we will give you a 5% off discount code just to say thank you for taking the time to leave a review.   The review good or bad will need to be accepted by us before it is displayed. This is simply to keep spammers off our site.

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